Help Center: Frequently Asked Questions (FAQs)

Our products are crafted from high-quality materials like genuine pashmina, cashmere, silk, and wool, ensuring both luxury and durability.

Yes, we ensure ethical sourcing and fair labor practices throughout our supply chain.

We recommend dry cleaning or hand washing in cold water with mild detergent. Avoid wringing or twisting the fabric, and always air dry flat.

While primarily designed for women & Men, many items can be enjoyed by anyone.

Machine washing is not recommended. Hand wash in cold water or dry clean to preserve the fabric’s texture and longevity.

Store your pashmina products in a cool, dry place away from direct sunlight. Use breathable fabric storage bags to prevent damage.

Yes, natural fibers like pashmina and cashmere are typically hypoallergenic, making them gentle on the skin.

Our products are dyed with high-quality dyes, ensuring long-lasting color. However, proper care such as avoiding exposure to harsh sunlight can help maintain their vibrancy.

We accept major Indian payment methods including UPI, debit cards, credit cards, net banking, and more. For international customers, we support PayPal and major credit cards like Visa, MasterCard, and American Express.

Yes, we use industry-standard encryption to ensure the security of your personal and payment details.

Additional fees depend on your payment provider.

At the moment, we only allow one payment method per order.

We offer standard and expedited shipping options for both domestic and international orders. Shipping costs vary based on the selected method and destination.

You can track your order using the tracking link provided in your shipping confirmation email or by logging into your account on our website.  Track Here

Yes, we ship internationally. Shipping rates and delivery times will vary based on your location.

Domestic orders typically arrive within 5-7 business days, while international orders may take longer depending on customs and destination.

Unfortunately, we cannot ship to PO boxes; please provide a valid street address for delivery.

We offer a 14-day return window for domestic orders. International orders cannot be returned unless defective; return shipping charges must be borne by the customer.

Please contact us within 14 days of receipt to initiate the return process. Return shipping costs will be covered by us for defective items.

Refunds are processed within 5-7 business days after the returned item is received at our warehouse. The amount will be credited to the original payment method.

Sale items are final sale and cannot be returned or exchanged unless defective.

Once an order is confirmed, we cannot make changes. If you need to cancel your order, please contact us immediately before it gets dispatched.

Yes, a loyalty program will be launched soon, offering rewards for our valued customers.

Yes, we frequently run promotions. Sign up for our newsletter to stay updated.

Yes, we will be introducing an affiliate program where you can earn rewards for referring customers.

If you need to change your delivery address, please contact us before your order is dispatched. 

Currently, we operate exclusively online, but we offer worldwide shipping.

You can reset your password by clicking the "Forgot Password?" link on the login page.

Yes, we will soon offer gift cards for purchase.

For bulk orders, we do offer customization options depending on the item and quantity. However, we do not provide customization for direct-to-consumer (D2C) orders. Please contact us for more details on bulk customization options.

Yes, we welcome bulk orders and can discuss pricing and options.

If your order is lost in transit, please contact us, and we will investigate the issue.